Areas of Growth

Audience Services

DURHAM PERFORMING ARTS CENTER

Customer Service

  • Tailors tone and messaging to provide personalized recommendations for similar entertainment options, fostering an approachable and engaging presence across all event types.

  • Consistently achieves guest feedback ratings ranked 10% above venue benchmarks, supported by patron surveys and testimonials praising the welcoming atmosphere.

  • Resolves real-time guest issues, including seating and accessibility inquiries, while calmly mitigating high-pressure situations—such as reuniting lost children with their families—thereby boosting overall guest retention by 15% and enhancing operational efficiency.

Event Management

  • Coordinates logistics for various aspects of entertainment, upholding event schedule while minimizing technical issues.

  • Oversees merchandise setup, focusing on optimal product placement and efficient crowd movement, resulting in a 20% increase in sales during peak periods.

  • Acts as a liaison between performers, backstage personnel, and event staff, reducing operational delays during live performances.

  • Balances multiple backstage responsibilities, including specific costume care and photo booth management, while anticipating performer needs and addressing logistical challenges.

Crowd Control

  • Meets changing operational demands by guiding up to 2,200 attendees through complex venue layouts, decreasing guest complaints by 20%, and expediting seating procedures by 15% during high-traffic events.

  • Monitors guest movement and adjusts strategies to prevent bottlenecks, upholding safety standards while facilitating efficient audience entry and egress, achieving a 10% increase in overall efficiency.

  • Participates in on-site staff training to regulate crowd congestion and support safety protocols, contributing to higher venue safety ratings.

  • Navigates emergency crowd situations with calm, quick decision-making, securing the safety of all attendees while maintaining a smooth event flow.